Privacy

Privacy Policy

LanaNutriPower

Last updated: 13 October 2026

At LanaNutriPower, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or use our nutritional therapy services.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), applicable Latvian data protection legislation and other relevant laws.

1. Who We Are

LanaNutriPower is a nutritional therapy practice based in Latvia, providing personalised nutritional and lifestyle consultations, educational products.

Data Controller:

  • LanaNutriPower
  • Svetlana Rozenblate, self-employed professional registered in Latvia
  • Website: https://lananutripower.com
  • Email: lana@lananutripower.com

LanaNutriPower is responsible for determining how and why personal data is processed in connection with our services.

2. Personal Data We Collect

Depending on how you interact with LanaNutriPower, we may collect the following information.

2.1 Personal and Contact Information

  • Full name
  • Email address
  • Telephone number
  • Date of birth or age, where relevant
  • Country of residence
  • Appointment and communication preferences

2.2 Health and Nutritional Information

To provide personalised nutritional and lifestyle support, we may collect information relating to:

  • Health history and existing health conditions
  • Symptoms and personal health concerns
  • Dietary habits, food preferences and food intolerances
  • Allergies and sensitivities
  • Medications and dietary supplements
  • Digestive health and gastrointestinal symptoms
  • Hormonal and reproductive health
  • Sleep, stress and physical activity
  • Family health history
  • Laboratory results and functional testing reports
  • Health and wellbeing goals

We may also collect completed questionnaires, food diaries, consultation notes, nutritional recommendations and relevant correspondence.

This information is treated as confidential and protected in accordance with applicable data protection legislation, including Article 9 of GDPR where information qualifies as health-related personal data.

Where required, we obtain your explicit consent before processing sensitive health information.

We collect only information that is relevant and reasonably necessary for the services requested.

2.3 Booking and Payment Information

When booking a consultation, we may process:

  • Booking details
  • Billing name and contact information
  • Transaction records
  • Payment status
  • Invoices and payment history

Payments may be processed through third-party payment providers, including Stripe.

We do not intentionally collect or store complete payment card details on LanaNutriPower's own systems. Payment providers handle payment information according to their respective privacy and security policies.

2.4 Website and Technical Information

When you visit our website, certain technical information may be collected, including:

  • IP address
  • Browser and device information
  • Website usage and navigation data
  • Referral sources
  • Cookie identifiers
  • Information necessary for website security and performance

Where required, non-essential website tracking technologies are used only with your consent.

2.5 Communications and Marketing

If you contact us, subscribe to updates or interact with our services, we may process your contact details, enquiries, messages and relevant communication history.

We may also collect feedback or testimonials that you voluntarily provide.

3. Why We Process Your Personal Data

We collect and use personal information to:

  • Respond to enquiries and arrange consultations.
  • Provide personalised nutritional and lifestyle consultations.
  • Review questionnaires, food diaries and relevant health information.
  • Prepare individual nutritional and lifestyle recommendations.
  • Monitor progress and provide follow-up support.
  • Manage bookings, payments and invoices.
  • Maintain client records and communicate about our services.
  • Improve our website and the quality of our services.
  • Send educational updates and marketing communications where you have consented.
  • Comply with applicable legal, tax and accounting requirements.
  • Protect our website, services and client information.

Depending on the purpose, we process personal data on the following legal bases under Article 6 of GDPR:

  • Contractual necessity: To arrange consultations, provide agreed services and manage bookings and payments.
  • Legal obligations: To comply with applicable accounting, tax and other legal requirements.
  • Legitimate interests: To maintain website security, respond to general communications and manage legitimate business operations, provided these interests do not override your rights and freedoms.
  • Consent: For optional marketing, non-essential cookies and other activities requiring consent.

Where we process special-category health information, we also rely on an applicable condition under Article 9 of GDPR, including explicit consent where appropriate.

You may withdraw your consent at any time by contacting lana@lananutripower.com. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

4. How We Handle Your Health Information

Personalised nutritional consultation may involve discussing sensitive information about your health, symptoms, dietary habits and lifestyle.

We use this information to better understand your individual circumstances and provide appropriate nutritional and lifestyle support.

Your information is:

  • Collected only where relevant to the services provided.
  • Treated confidentially.
  • Used for the purposes explained in this Policy.
  • Stored with appropriate security measures.
  • Shared with third parties only where there is an appropriate legal basis.

Where explicit consent is required, we will request it before processing your health information.

You may withdraw that consent at any time. However, if essential information can no longer be processed, we may be unable to provide or continue personalised services.

Certain information may need to be retained where required or permitted by applicable law.

LanaNutriPower provides nutritional and lifestyle support and does not replace medical diagnosis, treatment or care from a qualified medical professional.

5. How We Share Personal Data

We respect the confidentiality of your personal information and do not sell your personal data.

Where necessary to operate our services, we may share relevant information with trusted third-party service providers, including:

  • Website hosting and technical infrastructure providers
  • Appointment booking and client management platforms
  • Secure document storage and communication services
  • Payment providers, including Stripe
  • Video consultation providers
  • Functional testing laboratories, where relevant
  • Accountants and professional legal advisers
  • IT and security service providers

Only information reasonably necessary for the relevant purpose will be shared.

Where third parties process information on our behalf, we seek appropriate confidentiality, security and data protection arrangements.

Where functional testing is requested, relevant personal information may be shared with the selected laboratory, subject to an appropriate legal basis and any required consent.

We may also communicate relevant information to your GP or another healthcare professional where you have requested or authorised this, or where another lawful basis permits disclosure.

We may disclose information when required by law or where necessary to establish, exercise or defend legal claims.

6. Online Consultations and Client Records

LanaNutriPower provides consultations remotely through video calls, telephone calls or other agreed communication methods.

Information collected during consultations may be documented to ensure continuity of service and support personalised nutritional and lifestyle recommendations.

Client records may include:

  • Intake questionnaires
  • Consultation notes
  • Food diaries
  • Laboratory and functional testing reports
  • Personalised nutritional and lifestyle recommendations
  • Follow-up assessments
  • Relevant client correspondence

Access to these records is restricted to authorised individuals who require the information for legitimate purposes.

Consultations are not routinely recorded. If recording is proposed, we will explain its purpose and obtain any consent required beforehand.

7. Artificial Intelligence and Digital Tools

LanaNutriPower may use digital and artificial intelligence-assisted tools to support administrative tasks, document preparation, research and information organisation.

We recognise the importance of protecting personal information, particularly information relating to health and wellbeing.

Where AI-assisted tools are used:

  • We consider the confidentiality and sensitivity of information.
  • We anonymise personal data.
  • Identifiable health information will not be submitted to third-party AI systems without an appropriate legal basis and necessary data protection safeguards.
  • Outputs used in client work remain subject to professional review.

We do not make decisions producing legal or similarly significant effects concerning clients based solely on automated processing.

8. Data Storage and Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, alteration, misuse or disclosure.

Depending on the systems used, these measures may include:

  • Password-protected systems
  • Multi-factor authentication
  • Encryption where appropriate
  • Secure cloud-based storage
  • Restricted access to client records
  • Confidentiality arrangements
  • Periodic review of security practices

Although we take reasonable precautions, no electronic storage or transmission method can guarantee absolute security.

Where a personal data breach occurs, we will assess the circumstances and notify the relevant supervisory authority and affected individuals when required by GDPR.

9. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to meet applicable legal obligations.

Retention periods depend on the type of information and its purpose.

Consultation and client records

Retained for the period necessary to provide our services, maintain appropriate records and comply with applicable legal requirements. Specific retention periods are determined under our client record retention schedule.

Payment and accounting records

Retained in accordance with applicable Latvian accounting and tax legislation.

General enquiries

Retained only for as long as reasonably necessary to respond to enquiries and manage related correspondence.

Marketing information

Retained until you withdraw consent, unsubscribe or the information is no longer necessary for the stated purpose.

Website and technical information

Retained according to the purposes of collection and applicable cookie, analytics and security retention settings.

When personal information is no longer required, it will be securely deleted or anonymised, unless continued retention is legally necessary.

10. International Data Transfers

LanaNutriPower is established in Latvia and may provide services to clients located in other countries.

Some third-party technology providers may process or store personal information outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we take steps to ensure that appropriate safeguards are in place in accordance with GDPR.

These may include:

  • European Commission adequacy decisions
  • Approved Standard Contractual Clauses
  • Other legally recognised transfer mechanisms

Where necessary, additional safeguards are applied to protect personal information.

You may contact us for further information about applicable international data transfers and their safeguards.

11. Cookies and Website Analytics

Our website may use cookies and similar technologies to support functionality, security, performance and user experience.

Depending on the technologies implemented, cookies may include:

Essential cookies

Necessary for basic website operation, security and essential functionality.

Analytics cookies

Help us understand website traffic and how visitors interact with our content.

Functional cookies

Remember preferences and support additional website features.

Marketing cookies

Where used, help measure advertising effectiveness and support marketing activities.

We request consent before using non-essential cookies or similar technologies where required by applicable law.

You can manage your cookie preferences through the website's cookie settings, where available, and adjust cookies through your browser settings.

Further details about the cookies actually used, their providers and retention periods should be made available through the website's Cookie Policy or cookie settings.

12. Marketing Communications

With your consent, we may send information about:

  • Nutritional education and resources
  • LanaNutriPower services
  • Webinars, seminars and educational events
  • News and relevant updates

You can withdraw your marketing consent at any time by using the unsubscribe option in our communications or by contacting lana@lananutripower.com.

We do not use confidential consultation information for unrelated marketing purposes without an appropriate separate legal basis.

13. Your Rights Under GDPR

Under GDPR, you have certain rights regarding your personal information.

Subject to applicable conditions and exceptions, these include:

Right of access

You can request information about the personal data we hold about you and obtain a copy.

Right to rectification

You can request correction of inaccurate or incomplete personal information.

Right to erasure

You can request deletion of your personal data where the relevant legal conditions are met.

Right to restriction

You can request that certain processing activities be restricted.

Right to data portability

You may request certain personal data in a structured, commonly used, machine-readable format.

Right to object

You may object to processing based on legitimate interests and to direct marketing.

Right to withdraw consent

Where processing is based on consent, you may withdraw that consent at any time.

Rights relating to automated decision-making

You have applicable rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.

To exercise your rights, please contact:

lana@lananutripower.com

We may request reasonable verification of your identity before responding.

We will normally respond within one month, subject to any extension permitted under GDPR.

Some requests may be limited where we are legally required or otherwise lawfully entitled to retain certain information.

14. Children's Personal Data

LanaNutriPower may provide nutritional and lifestyle support involving children and adolescents where appropriate.

We recognise that children's personal information requires additional protection.

Where services involve minors:

  • We collect only information relevant to the services provided.
  • We obtain appropriate parental or legal guardian authorisation where required.
  • We consider the child's rights and applicable legal requirements.
  • We apply appropriate confidentiality and security safeguards.
  • We do not use children's sensitive information for unrelated marketing.

The appropriate basis for processing a child's personal information will depend on the child's circumstances and applicable legislation.

15. Third-Party Websites and Services

Our website may contain links to external websites, educational resources, laboratories, payment providers or social media platforms.

These third parties may have their own privacy policies and data processing practices.

LanaNutriPower is not responsible for the privacy practices of independent external websites or services.

We encourage you to review the relevant privacy information before sharing personal data with third parties.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, data processing practices or applicable legal requirements.

The latest version will be available on our website and will include the date of the most recent update.

Where changes materially affect the processing of personal information, we will provide additional notice or request new consent where legally required.

17. Complaints and Supervisory Authority

If you have concerns regarding how your personal information is collected, used or protected, please contact us at:

lana@lananutripower.com

We will review your concerns and respond in accordance with applicable data protection requirements.

You also have the right to lodge a complaint with a competent data protection supervisory authority.

In Latvia, the supervisory authority is:

Datu valsts inspekcija (Data State Inspectorate)

Website: https://www.dvi.gov.lv

Email: pasts@dvi.gov.lv

You may also have the right to contact the relevant supervisory authority in another EU Member State.

18. Contact Us

For any questions concerning this Privacy Policy, personal data processing, consent or your GDPR rights, please contact:

LanaNutriPower

Svetlana Rozenblate

Email: lana@lananutripower.com

Website: https://lananutripower.com

Latvia

We are committed to treating your personal information with confidentiality, transparency and respect.